Specialist Key Accounts Operations

talabat

What s On Your Plate?

• Own key account on-boarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours

• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)

• Actioning vendor changes i.e. opening hours, contact numbers, assortment

• Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updates

• Regularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager

• Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas

• Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices

• Provide operational oversight on vendors' performance

• Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices

• Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance

• Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately

• Collaborate with other VCs within the market and across the region for best practices and lessons learned

• Consistently able to priorities by focusing on high-impact/critical tasks and multi-task

• Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary

• Communicating key trends, opportunities and issues effectively to local operations managers and key account managers