Job Description

Roles & Responsibilities

WHAT DID WE ORDER?

Minimum of 5 years experience
Good command of English
Exp. in Excel and PowerPoint; familiarity with Looker and Tableau is a plus
Training of Trainers (TOT) certification preferred
Strong project management skills.

Desired Candidate Profile

WHAT S ON YOUR PLATE?

Enhance the training delivery effectiveness to ensure the riders are up to the level to support deals with our customers and vendors.
Supervise the training teamwork from A to Z to ensure smoothness in the training delivery.
Track the newbie's accounts activation process, starting from the application submission on Arara until the accounts are activated in compliance with the pre-agreed process.
Develop the trainers profile through close observation of their common and individual opportunities and setting plans for improvement.
Enhance the training materials to match our continuously raised standards from a time to deliver the best customer experience
Collaboratively work with the Logistics quality team to conduct refreshment training for our riders who are not meeting the customers expectations.
Act as a point of contact with the internal and regional stakeholders to collect the best practices and recommendations for the training materials enhancements.
Ensure adequate training headcount, oversee the hiring process, and confirm team readiness prior to training delivery
Collaboratively work with the acquisition team and align on the new month's target and do the needful for a smooth process.
Act as a single point of contact with the dispatch "verification team" in regard to communicating any updates and reducing the re-submission rate.
Collaboratively work with the third-party company that conducts the criminal inspection to ease the process, track their service level fulfillment, and validate the monthly invoice.
Tracking and monitoring the Regional and local Kpis
Ensure full compliance of rider onboarding documentation by validating, tracking, and maintaining all required records in line with company and regulatory standards.
Monitor and improve regional compliance KPIs by identifying gaps, driving initiatives to increase document completion rates, and implementing engagement strategies that enhance overall country compliance performance

WHAT DID WE ORDER?

Specialist Logistics Onboarding & Compliance talabat