Specialist Operations Training talabat

Employer Active

Posted 2 hrs ago

Experience

2 - 7 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Curriculum Design & Development:

  • Lead the end-to-end design process using the structured learning paths for New Hire and Continuing Education programs, Preferably SAM

  • Develop comprehensive Facilitator Guides, Participant Workbooks, and Visual Aids that empower delivery trainers to achieve 100% curriculum consistency.

  • Conduct thorough Task Analyses and Needs Assessments by collaborating with Subject Matter Experts (SMEs) and Operations Managers.

2. Gamification & Interactive Media:

  • Architect gamified learning modules utilizing branching scenarios, simulations, and incentive-based mechanics (points, badges, leaderboards) to drive engagement.

  • Build interactive e-learning modules, high-fidelity simulations, and digital job aids that mimic our actual call center environment.

  • Create SCORM-compliant e-learning assets and interactive videos using rapid-authoring tools Canva, Adobe Apps and MS Office.

  • Design "sandbox" environments that allow learners to practice system navigation (CRM/Dialer) in a risk-free setting.

3. Continuous Improvement:

  • Maintain the version control.

  • Perform regular "content audits" to identify and refresh outdated or underperforming training modules.

Desired Candidate Profile

Minimum of 2 years of experience as a Trainer with solid content creation experience.

Candidates must have first-hand experience managing the learner's journey from the front of the room.

Proficiency in Genially is preferred.

Excellent Communication skills.

Strong leadership & people management skills.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Training
  • Learning

Keywords

  • Specialist Operations Training

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talabat

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