Specialist, Payment Risk
Mrsool Technology
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Verifying the non-validated payment cases to determine the corrective actions
- Conducting investigations into claims of fraud, waste or abuse committed by end-users.
- Analyzing all given data on different systems to unveil patterns of claim.
- Reviewing refund records for signs of suspicious activity, such as high cancellation rate correlated with high basket size.
- Investigating cancellation cases, delivered cases with coupon and commission evasion
- Communicating effectively with internal and external partners via email and phone upon demand to assure the investigation results.
- Assist with the implementation of new processes and procedures.
- Report any instances of non-compliance or recurrence of payment risk cases to management
- Preparing briefs regarding findings and recommendations based on investigations
- Perform project related work which includes performing research, written communications, business case development and other activities as assigned
- Revamping process and policies upon investigation that would assess in mitigating the loss resulted of payment risk
- Demonstrates awareness of Mrsool operations including policies, procedures, services, and data processing system.
Desired Candidate Profile
What Are We Looking For
- Bachelor's degree in a related discipline, preferably Business Administration.
- 1-3 years of experience using multiple systems with a high success record in driving positive change.
- Prior experience in a high-volume support or transactional role in the risk space, quality specialist, compliance officer, and operations support.
- Process-driven and task-oriented.
- Good computer skills and ability to learn new programs.
Who Will Excel
- Fluency in English (written and spoken); additional languages are a plus.
- Experience within the food and beverage or tech industry.
Required personal qualities:
- Understanding of claims payments risk investigations and possible outcomes of investigations.
- Ability to read and interpret data.
- The ability to effectively manage personal workload.
- Excellent communication skills written and oral.
- Excellent problem-solving.
- Attention to detail.
- Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
- Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
- Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
- Autonomy and Mentorship: You ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Specialist
- Payment Risk
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Mrsool Technology