Specialist - Reception and Retail

The Red Sea Development Company

Key Responsibilities

• Report directly to the Center Manager and assist in the overall daily operations of the Center at AMAALA.

• Support the Senior Manager in developing additional centers at other RSSE locations.

• Maintain the professional appearance and welcoming environment of the Center.

• Conduct all sales and guest interactions with professionalism and courtesy.

• Work remotely and attend the office when required.

• Manage pre-opening inventory and prepare retail stock for upcoming seasons.

• Oversee purchasing budgets and ensure sufficient stock levels are maintained.

• Collaborate with the Center Manager to plan, develop, and deliver all operational components of the AMAALA Center.

• Support RSSE teams during the delivery phase to ensure project targets are met and operations are phased in as required.

• Develop familiarity with retail products, activities, and available courses, including course requirements, materials, and prerequisites.

• Ensure all Center activities are executed professionally and safely.

• Support operational staff to maintain high standards of safety, guest service, and efficiency.

• Maintain accurate records for all retail and guest transactions.

• Manage daily retail operations in compliance with company policies.

• Develop and implement strategies to enhance customer service, increase sales, and drive profitability.

• Handle guest inquiries and complaints promptly and courteously.

• Maintain company standards for ethics, safety, cleanliness, presentation, and environmental practices, reporting significant issues to the Center Manager.

• Maximize sales and profitability through effective merchandising and product display.

• Build and maintain strong relationships with team members, management, and external stakeholders.

• Manage inventory levels and coordinate supplier orders.

• Assist guests and students with bookings, registrations, and rental equipment.

• Act as a key communication link between students and the staff team.

• Adhere to all relevant company policies, standard operating procedures, and internal processes to ensure consistent and compliant operations at AMAALA.

• Apply all safety, quality, and environmental management procedures to protect staff, guests, and the environment while ensuring compliance with local regulations.

• Identify opportunities for continuous improvement in operational systems and processes, aligning with international best practices and company goals.

Key Relationships

Internal: RSSE Teams, Center Management, Operations Staff
External: Guests, Suppliers, Service Providers, Community Partners