Specialist - Renewals

Midis Group

Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts

Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly

Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates

Identify customers needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly

Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager

Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience

Prepare and submit periodic reports, analysis and key metrics

Maintain an accurate rolling of 120 days renewal forecast

Update and maintain the customer database at all times

Establish and maintain effective working relationships with internal departments.