Specialist Service Operations
SITA
Posted on 24 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.
Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities.
What You Will Do
- Receiving incidents related to applications and services, analysing them and providing the required support work (Level 1).
- communicating with technical team to complete the analysis of incidents and then resolving them.
- monitoring the operation of system services 24 hours a day( Night shift only), ensuring that the incidents are resolved and then closed.
- following work flow for handling incidents.
- escalating incidents to Level2 support when incidents are impacting business, ensuring customer s satisfaction after resolving incidents.
Desired Candidate Profile
Bachelor s degree in Computer Science, Information Systems, or equivalent education.
Applicant must be a Saudi national to be considered for this position.
3 years of experience in providing technical support for enterprise IT systems.
Ability to work on night shifts only.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Specialist Service Operations
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SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don t just move the world forward we re proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About the role & the team To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.
https://careers.sita.aero/jobs/9889?lang=en-us&previousLocale=en-US
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