Specialist Service Operations | Linux (Red Hat)

SITA

Posted on 27 Feb

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

What You'll do

Messaging Environment Support & Ownership

  • Manage messaging services such as middleware, Linux servers, SMTP (email), proxy servers, and other tools that enable reliable message delivery between systems.
  • Ensure reliable message delivery between systems and support the stability and performance of SITA messaging systems
  • Collaborate with other teams during system changes, upgrades, or issue resolution involving messaging components.

Monitoring & Performance Management

  • Utilize Dynatrace and other tools to continuously monitor the messaging environment.
  • Identify and proactively resolve performance issues or abnormalities.

Incident Management

  • Respond to incidents reported via monitoring platforms or user submissions.
  • Provide Service Operations support in accordance with SLAs and customer expectations.
  • Log, track, and update incidents using platforms like ServiceNow, ensuring timely resolution and clear communication.

Troubleshooting & Collaboration

  • Troubleshoot a range of messaging-related issues, including connectivity, configuration, or performance problems.
  • Collaborate with infrastructure, network, application, and development teams to resolve cross-system incidents.

Documentation & Best Practices

  • Maintain and update documentation for processes, incident resolution steps, and environment configurations.
  • Suggest improvements to system monitoring, alerting, and operational procedures.

Desired Candidate Profile

Must to have:

  • Solid experience with Linux (Red Hat) system administration.
  • Strong knowledge of messaging technologies, ideally IBM MQ.
  • Strong understanding of networking concepts including TCP/IP, DNS, routing, and basic connectivity troubleshooting.
  • Practical experience using Dynatrace (or similar monitoring solutions) for diagnostics and performance analysis.
  • Familiarity with SMTP and general email delivery protocols.

Nice to have:

  • Experience with proxy servers such as HA Proxy or MaxScale.
  • Experience with relational databases (Oracle, MariaDB, SQL Server).
  • Exposure to cloud environments (AWS or Azure).

Soft Skills:

  • Strong problem-solving and analytical abilities.
  • Excellent communication and teamwork skills.
  • Ability to work under pressure and manage multiple tasks.
  • Familiarity with ITIL processes and incident management.

Company Industry

  • IT - Software Services

Department / Functional Area

  • System Administration
  • Network Administration
  • Security (IT Software)

Keywords

  • Specialist Service Operations | Linux (Red Hat)

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SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

About the Role & Team To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Read More

https://careers.sita.aero/jobs/10291?lang=en-us&previousLocale=en-US