Sr. Analyst, Planning & Scheduling Concentrix Corporation

Role and Key Responsibilities:

• Maintain high level of quality and accuracy while preparing/managing capacity plans for multiple programs.

• Analysis of volume trend and performance for enhancement around various Key metrics of programs.

• Implementation & transition of new projects. Should possess skills for developing & coaching new team members.

• Establish coordination between different delivery teams for smooth functioning

• Act as Point of Contact for forecasting and budget planning

• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes.

Key Skills and knowledge:

• Hands on experience on any one or more span>IEX/eWFM/Avaya/Genesys is a must. Hands-on experience in VBA/SQL Automation will be an added advantage./span>

• Well versed with excel and excellent communication skills

• Excellent written and oral communication skills required to interact with all levels of management & client representatives.

• Good Analytical skills; Excel knowledge shall be preferred.

• WFM/ scheduling experience is required.

• Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.

• Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.

• Self-starter, sense of urgency, and works well under pressure.

• Highly professional and able to develop strong business partnerships.

• Ability to analyze possible solutions using standard procedures and principles.