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Experience
3 - 4 Years
Monthly Salary
AED 8,000 - 10,000 ($2,161 - $2,701)
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead Contact Centre Operations key initiatives that align with end state goals by working cross-functionally with internal and external teams and manage the floor ops of Voice
Handle all customer calls & Digital interactions on all areas of Ejadah telecom and relevant departments in a courteous, friendly and professional manner to adhere to the customer expectations
To follow up the call script accordingly in handling the inbound & outbound calls in a timely manner so that consistency of calls and efficiency prevails
Ensure customer data is captured when relevant to ensure that accurate reporting can be undertaken
To work on data capturing and make sure that 90% of data captured on the phone system to assist reporting and efficiency of operations
Lead Contact Centre Operations key initiatives that align with end state goals by working cross-functionally with internal and external teams and manage the floor ops of Voice
Handle all customer calls & Digital interactions on all areas of Ejadah telecom and relevant departments in a courteous, friendly and professional manner to adhere to the customer expectations
Desired Candidate Profile
Operates in a 24/6 rotational shift environment. Flexibility during holidays and high-demand situations is mandatory.
Must possess emotional resilience, be able to multitask, and remain calm under pressure.
Must strictly adhere to attendance protocols, including early log-in, scheduled breaks, and shift discipline.
Expected to operate within a dynamic, fast-paced, multilingual environment with diverse customer demographics
Educational Qualifications:
High School Diploma or equivalent (mandatory)
Bachelor’s Degree preferred
Experience:
Minimum 3-4 years in a contact centre role, preferably handling escalations or complaints
Experience with omnichannel systems such as Genesys, Salesforce, or similar CRMs
Prior exposure to Facility Management or B2C/B2B service environments is a plus
Certifications (Desirable):
Professional Certification in Customer Service or Contact Centre Management
Complaint Handling/Conflict Resolution Training
Competencies-Technical:
Advanced knowledge of omnichannel tools
CRM, Ticketing & Knowledge Management System
Complaint Tracking & Root Cause Analysis
Documentation & Reporting
Competencies-Behavioural:
Conflict Resolution and Empathy
Strong Communication and Emotional Intelligence
Proactive Problem Solving
Ability to remain calm under pressure
Time management and prioritization
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Experience Specialist
- CRM
- Omnichannel
- Documentation
- Reporting
- Conflict Resolution
- Customer Service
- Problem Solving
- Time Management
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Ejadah Asset Management Group LLC
Aneeja
PO Box 500388, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)
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