Sr. Customer Experience Specialist
Rize
Employer Active
Posted 4 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What will you be doing?
- Relationship Management:
- Build and maintain strong, positive relationships with landlords and tenants to foster trust and satisfaction.
- Conduct regular check-ins with both parties to ensure their needs are met and expectations exceeded.
- Property Handover Management:
- Oversee the property handover process, ensuring units are received from landlords and delivered to tenants in proper condition.
- Inspect properties during handover to verify that they are damage-free, both when delivered to tenants and returned to landlords at the end of the lease.
- Issue Resolution:
- Act as the first point of contact for any disputes or problems that may arise between landlords and tenants.
- Mediate conflicts and provide timely, effective solutions to maintain harmony and satisfaction.
- Service Feedback:
- Make daily calls to landlords and tenants to gather feedback and ensure they are satisfied with the services provided.
- Document feedback and work with internal teams to enhance service quality.
- Coordination:
- Collaborate with other departments, such as maintenance and support teams, to address and resolve any issues related to the properties.
- Reporting and Documentation:
- Maintain detailed records of communications, property handovers, and any issues or resolutions for future reference.
- Prepare regular reports on customer satisfaction and operational efficiency.
You're a perfect match if you have
- Minimum 3 years of experience in Property Management, or Real Estate Services.
- Proficiency in using systems like CRM, ERP, or Ticketing / Support Case Systems
- Strong interpersonal and communication skills to build lasting relationships with landlords and tenants.
- Proven ability to handle conflict resolution and problem-solving effectively.
- Detail-oriented with excellent organizational skills to manage the property handover process.
- Ability to work independently while collaborating with internal teams to achieve shared goals.
- Prior experience in real estate, customer service, or property management is a plus.
Desired Candidate Profile
Minimum 3 years of experience in Property Management, or Real Estate Services.
- Proficiency in using systems like CRM, ERP, or Ticketing / Support Case Systems
- Strong interpersonal and communication skills to build lasting relationships with landlords and tenants.
- Proven ability to handle conflict resolution and problem-solving effectively.
- Detail-oriented with excellent organizational skills to manage the property handover process.
- Ability to work independently while collaborating with internal teams to achieve shared goals.
- Prior experience in real estate, customer service, or property management is a plus.
Company Industry
- Real Estate
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Sr. Customer Experience Specialist
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Rize
Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.