Sr. Customer Service Executive

New Event Development

Employer Active

Posted on 31 Oct

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Strong Interpersonal Skills
  • 2-5 years of experience in customer service
  • Proficiency in Customer Satisfaction, Customer Support, and Customer Service
  • Exceptional communication and problem-solving skills
  • Ability to work effectively in a team and lead customer service operations
  • Experience in the real estate industry is a plus
  • Holding a Bachelor's degree

    • Desired Candidate Profile


  • Lead and manage complex customer inquiries, ensuring timely and effective resolution.
  • Serve as the primary point of contact for escalated customer issues, demonstrating empathy and professionalism.
  • Collaborate with cross-functional teams to address customer needs and improve service delivery.
  • Monitor and analyze customer feedback to identify trends and recommend process improvements.
  • Mentor and support junior customer service representatives, fostering a culture of continuous learning.
  • Develop and maintain comprehensive knowledge of company products, services, and policies.
  • Prepare and deliver detailed reports on customer service metrics and performance.
  • Assist in the development and implementation of customer service strategies and best practices.
  • Participate in training sessions and workshops to stay updated on industry trends and service techniques.
  • Ensure compliance with company standards and regulatory requirements in all customer interactions.

    • Company Industry

    • Real Estate

    Department / Functional Area

    • Helpdesk
    • Customer Service
    • Telecalling

    Keywords

    • Sr. Customer Service Executive

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    New Event Development

    https://wuzzuf.net/jobs/p/z6yqrqksi5pm-sr-customer-service-executive-new-event-development-cairo-egypt