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Job Description
Roles & Responsibilities
We are seeking a Senior Hardware Operations Support professional to manage and maintain all Office IT hardware assets, infrastructure, and software across VOIS Egypt. This role is pivotal in ensuring operational L3 support for over 10,000 employees, driving service excellence, and aligning with Vodafone s culture and service level agreements. The individual will lead projects, support hiring, and implement cost-saving initiatives while ensuring compliance and customer satisfaction.
What you ll do
- Organise and implement new service operations within Office IT.
- Lead and deliver projects on time, ensuring alignment with business goals.
- Support recruitment and onboarding of team members.
- Drive cost-efficiency initiatives and manage business requests.
- Ensure successful project delivery within budget and timelines.
- Provide monthly progress updates to area management.
- Manage day-to-day hardware operations and asset lifecycle.
- Handle customer escalations and drive service improvement plans.
- Ensure SLA compliance for incident and service request resolution.
- Escalate complex issues to vendors and follow through to resolution.
Desired Candidate Profile
Holder of a BSc degree with approximately 6 years of relevant experience, including people management.
- Strong analytical thinker with a customer-oriented mindset.
- Fluent in English and capable of managing cross-functional teams.
- Skilled in asset management, service operations, and escalation handling.
- Able to influence and adapt communication styles across complex relationships.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Sr. Hardware Operation Support (VOIS)
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.