Sr IT Operations Manager NALCO An Ecolab Company

Position Details

• Location: Middle East and Africa region (primary hub Dubai)

• Travel: Regional travel across Middle East and Africa; periodic international travel for Enterprise AI and Markets leadership engagements

• Reporting line: Solid-line to the Global Markets Business Engagement Leader, with close alignment to the MEA Market Head as a member of the MEA market leadership team

• Work model: Full-time, hybrid

Minimum Qualifications

• Bachelor s degree in a technical, business, or related field

• 10+ years of relevant experience in IT, Digital, AI/Data, Business Analysis, Programme Management, or a similar leadership role

• Demonstrated accountability and track record for delivery of major technology or digital programmes in a multi-country, matrixed environment

• Proven business and commercial acumen experience of partnering with senior business and function leaders, building business cases, and translating technology strategy into measurable growth outcomes

• Experience managing third-party technology service providers and global delivery partners against outcome-based commitments

• Strong written and spoken English

Preferred Qualifications

• Experience operating across the Middle East and/or Africa region, including working with local regulatory, cultural, and commercial environments

• Experience leading AI, data, and analytics initiatives that have delivered measurable commercial growth

• Experience in a global manufacturing, B2B services, or industrial environment

• Familiarity with enterprise platforms such as SAP/ERP, CRM, data and analytics, cloud, and security technologies

• Knowledge of Ecolab s industries Institutional, Industrial, Healthcare, Life Sciences, Pest Elimination is a plus

• Additional regional languages (Arabic, French) a plus

• Master s degree or equivalent (MBA, MSc) a plus

Key Skills & Leadership Behaviours

• Business and commercial acumen understands P&L, growth levers, customer economics, and how technology and AI investments translate into commercial outcomes

• Growth mindset relentless focus on unlocking new revenue, market share, and productivity through Enterprise AI and digital

• Ownership drives delivery from idea to adoption to value capture, with no hand-off gaps

• Leadership presence to motivate and develop diverse, multi-country teams

• Manage by influence collaborates across global Enterprise AI groups to develop talent and drive results

• Focus and decisiveness enables action and progress even when faced with ambiguity

• Executive communication strong stakeholder management at C-suite and Market leadership level