Job Description

Roles & Responsibilities

Key responsible for growing their Key Accounts portfolio and driving these partners to become generators of revenue.

Optimize Key Account performance, and ensure their engagement and satisfaction. Conduct regular business reviews so that Key stakeholders have full visibility of their performance.
Identify revenue opportunities.
Drive growth and make Key Accounts act as customer acquisition for the restaurants business.
Build weekly/monthly reports, track & communicate performance data
Establish, build, and maintain strong relationships with various stakeholders of our strategic partners: e-commerce, operations, marketing.

Understand marketing calendars for brands, strategize, plan & execute regional campaigns supported by our key partners
Build visibility internally and externally via deep data analysis & cross-functional business reviews
Identify industry trends
Work to define projects, processes, solutions, and systems that help Talabat and key partners meet their objectives
Work closely with the Ops manager to identify and resolve commercial gaps and opportunities that either increase revenue or optimizes operations and influence vendor to implement what is needed for talabat customer experience (i.e., optimize service and/or expenses)
Business Driver for the Growth of Key Accounts in the Food Vertical.
Responsible for the relationship with the Key Account Vendors
Accountable for:

Service quality needs to be consistent for all the brands across.
Maintain continuous business relationships with Key Vendors
Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement
Provide and maintain high service levels to the brands to ensure a seamless experience for both customers and partners.
Work internally with the various departments to ensure all requirements of the brand are met.
Update and maintain a track record of all activities related to the brand on SalesForce.

Desired Candidate Profile

What Did We Order?

Bachelor s degree in any discipline.
3-5 years of previous experience in e-commerce or retail is a plus, experience as an account manager or any customer/client-facing role is added value.
Commercial knowledge in e-commerce for vendor performance
Sufficient knowledge of the industry in both FMCG and managing brands.
Able to analyse data and sales statistics and curate a solution.
Excellent communication and negotiation skills.
Customer-oriented.

Sr. Key Account Manager talabat