Job Description

Roles & Responsibilities

WHAT S ON YOUR PLATE?

Set & Drive 3PL Strategy

Define and evolve Talabat s long-term 3PL vision and translate it into scalable, forward-looking quarterly roadmaps. Stay ahead of market shifts (e.g., competition, regulation, tech), continuously improving our 3PL operating model. Build high-value strategic partnerships that elevate service quality, reduce cost-per-order, and lock 100% compliance with Talabat s evolving standards.

Lead Rider Supply Strategy & Forecasting

Own rider supply strategy end-to-end: align cross-functional forecasts with partner onboarding capacity, launch supply surges ahead of demand peaks, and proactively build a buffer for market disruptions. Balance short-term agility with long-term supply resilience.

Performance & Compliance Leadership

Own end-to-end 3PL performance governance across quality, speed, and compliance. Institutionalize data-led reviews, coach underperformers, and enforce remediation or termination as needed. Lead a culture of operational excellence where top performers are celebrated and scaled.

Contract & Commercial Ownership

Negotiate complex MSAs, addenda, and commercial frameworks with a focus on shared profitability and CPO efficiency. Build cost resilience into every deal. Partner with Legal to de-risk through tight SLAs while unlocking value-add capabilities with select 3PLs.

Strategic Stakeholder Leadership

Act as Talabat s single point of contact for C-level, Legal, Finance, and Government on all 3PL matters. Shape internal priorities and external policy by representing Talabat in labour, logistics, and mobility forums. Influence regulatory frameworks that enable flexible and scalable rider models.

Team & Organizational Leadership

Lead and elevate a high-performing 3PL org, including three direct reports and their teams. Set clear expectations, develop future leaders, and scale execution through structured delegation and accountability. Be hands-on during critical initiatives to set the bar and unblock teams.

Data, Automation & Intelligence

Partner with Regional Logs & Tech to evolve dashboards and decision systems that surface real-time performance, payouts, and bottlenecks. Champion automation to eliminate low-value admin work, accelerate partner onboarding, and enhance payout transparency.

Risk Management & Crisis Leadership

Design and stress-test contingency plans for rider shortages, poaching, and partner payment risks. Activate rapid-response cross-functional taskforces during high-risk incidents. Be the stabilizer during volatility and the architect of systemic risk reduction.

Continuous Improvement & Growth

Lead Quarterly Business Reviews with top 3PLs and translate insights into functional OKRs. Drive cross-functional initiatives that raise partner NPS, improve rider experience, and enhance Talabat s customer promise. Build feedback loops to turn field data into strategic decisions.

Desired Candidate Profile

WHAT DID WE ORDER?

Experience 8 + years in logistics, supply-chain, or marketplace operations; 3 + years leading multi-layer teams and external partners in high-growth environments.
Strategic Mindset & Execution Muscle Proven record of designing and delivering portfolio rationalisation, cost-optimisation, or scale-up programmes.
Commercial Acumen Strong negotiation skills and P&L ownership; comfortable structuring incentive schemes, advances, and performance-based fees.
Regulatory & Compliance Know-How Deep understanding of UAE labour laws, mobility regulations, and 3PL contractual frameworks.
Influential Communicator Clear, concise, and persuasive across C-suite, government, and field-level stakeholders; adept at What So What Now What storytelling.
Education Bachelor s in Supply-Chain, Business, Engineering, or related field (MBA or professional certifications a plus).
Values & Leadership Embody talabat s principles of customer obsession, ownership, and bias for action; foster a culture of collaboration, accountability, and continuous learning.

Sr. Manager - 3PL & Rider Management talabat