Sr. Manager - Community Management RAK Properties PJSC

Job Objective:

The Senior Manager – Community Management will be responsible for building, nurturing, and managing a thriving community ecosystem. This role will focus on creating engaging experiences, strengthening stakeholder relationships, ensuring high service standards, and driving initiatives that enhance community satisfaction, retention, and growth.

The ideal candidate is a strategic thinker with strong leadership, communication, and operational management skills. Excellent knowledge of all regulatory compliance requirements related to OA management and budget management skills are key requirements for this role.

Key Responsibilities:

Community Engagement & Experience

· Develop and implement strategies to foster a vibrant, inclusive, and engaged community.

· Plan, oversee, and evaluate community programs, events, and initiatives.

· Act as a key point of contact for community members, addressing concerns and building long-term trust.

· Meet with community members and homeowners regularly to develop good relationship and understand their concerns.

· Ensure consistent, high-quality communication with residents, partners, and stakeholders.

Operations & Service Excellence

· Appoint service providers for various services through proper tendering and screening process.

· Establish appropriate SLA and KPI for each of the services and monitor them constantly.

· Oversee day-to-day community operations ensuring smooth functioning, compliance, and quality service delivery.

· Monitor and enhance customer satisfaction through regular feedback mechanisms and reporting.

· Collaborate with internal teams (facilities, marketing, customer service, etc.) to resolve issues efficiently.

Leadership & People Management

· Lead and mentor a team of community managers/executives to deliver exceptional experiences.

· Set performance goals, provide coaching, and build capabilities within the team.

· Foster a culture of ownership, collaboration, and accountability.

Strategy & Growth

· Develop and manage budgets, resource allocation, and KPIs for community initiatives.

· Identify opportunities for community growth, partnerships, and value-added services.

· Leverage data and insights to drive decision-making and continuously improve engagement strategies.

Stakeholder Management

· Build strong relationships with key external stakeholders, partners, and vendors.

· Represent the organization at community forums, conferences, and industry events.

· Ensure alignment of community objectives with organizational strategy.

*Ensure compliance with the company’s policies, rules and procedures related to Health, Safety and Environmental Management.