Sr. Manager

Visa

This role is part of the KBO and EKQ Product CVP team, which supports Visa to offer a strong consumer value proposition in the market. The role holder will work closely with the regional and CEMEA Products Leaders as well as other functions including Country management, Marketing, Finance etc. A key deliverable is to ensure a competitive product CVP through internal capabilities and external partnerships, to improve Visa's market share and top of wallet position. In specific, the role will support the CVP team to

• Manage existing product benefit providers with a view on improving customer proposition and balanced with optimizing return on Visa investment
• Launch New product - includes expanding coverage of existing products to new markets as well as creating new variants based on regional requirements
• Explore continuous improvement opportunities in the value proposition including customer benefits, services and overall user experience

Responsibilities:

• Be a problem solver and trusted advisor to the Head of CVP for KBO and EKQ
• Identify gaps and develop solutions for key opportunities, collaborating with digital partners to co-create innovative capabilities, merging Visa's and partners' abilities to develop new use cases, product features, and deployment methods
• Contribute to market acceleration strategies and digital roadmaps with cross-functional teams and collaborate with business partners like Risk, Cybersecurity, Client Services, Legal, Privacy, and Government Engagement when introducing new solutions
• Coordinate with global and regional product owners to influence product development based on market requirements
• Project manage multiple CVP initiatives including product launches and enhancements and optimizations - covering business case preparation, system set up, pricing, communication etc.
• Support in KBO and EKQ product strategy development through a combination of consumer research, Visa data analysis, tracking usage of existing benefits
• Support in budget management including tracking of program performance and sharing forecasts with finance as per budget cycles
• Develop CVP addressing new and evolving consumer needs and emerging segments.
• Partner with internal stakeholders such as the CEMEA CVP Hub, Interchange, Pricing, Marketing, Research, Data science, Merchant and Country teams.
• Work with external partners including existing benefit providers and continuously evaluate new options
• Support initiatives such as benefits resell, enabling clients to differentiate their proposition in the market

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.