Sr. Officer - IT Support Almosafer

Employer Active

Posted 15 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Technical Support:
  • Respond to and resolve end-user issues related to hardware, software, andbr>network connectivity.
  • Troubleshoot and diagnose problems with desktops, laptops, printers and otherbr>IT equipment.
  • Assist with the installation, configuration, and setup of software applications andbr>IT systems.
  • Provide guidance and support for operating systems (Windows and MacOS) and productivity tools (e.g., Microsoft Office, Google Workspace).
  • Ticket Management:
  • Manage and prioritize incoming support requests through Tawasol (ITSM).
  • Provide timely updates and communicate with users regarding the status of theirbr>support requests.
  • Ensure tickets are resolved within the agreed-upon service level agreementsbr>(SLAs).
  • Remote Support:
  • Offer remote support to users for troubleshooting and resolving technical issues.
  • Use SCCM to diagnose and fix problems without requiring in-person intervention.
  • User Training and Guidance:
  • Provide training and guidance to end-users on the use of hardware, software,br>and IT systems.
  • Create and maintain user manuals, FAQs, and knowledge base articles forbr>common technical issues.
  • System Maintenance and Updates:
  • Ensure end-user systems and software are up to date with the latest patches,br>updates, and security measures.
  • Assist in the installation and configuration of new hardware, software, and ITbr>infrastructure.
  • Collaboration:
  • Collaborate with other IT teams (e.g., network, security, or system administrators)br>to resolve complex issues.
  • Work closely with management to improve IT processes, user experience, andbr>customer satisfaction.
  • Hardware and Software Inventory Management:
  • Maintain an inventory of IT hardware and other resources by Tawasol- Assetbr>management.
  • Track and manage equipment for end-users, ensuring proper assetbr>management.
  • Incident and Problem Resolution:
  • Record and escalate unresolved issues or recurring problems to appropriatebr>technical teams.
  • Perform root cause analysis to help prevent future occurrences of commonbr>issues.



Desired Candidate Profile

Key Skills and Qualifications:

  • Technical Knowledge: Strong understanding of operating systems (Windows, macOS),br>office applications (Microsoft Office, Google Workspace), hardware components, and ITbr>troubleshooting.
  • Communication Skills: Ability to communicate complex technical issues clearly andbr>concisely to non-technical users.
  • Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently.
  • Customer Service Orientation: A focus on providing excellent customer service andbr>user experience.
  • Time Management: Ability to manage multiple support requests while adhering to SLAs.
  • Team Collaboration: Ability to work effectively with cross-functional teams andbr>departments.

Education and Experience:

  • Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required.
  • Experience: Previous experience in IT support or help desk roles is a plus.
  • Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL) are beneficial.

Company Industry

  • Travel
  • Tourism

Department / Functional Area

  • IT Software

Keywords

  • Sr. Officer - IT Support

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Almosafer

About the Company:

At Almosafer (part of Seera Group), we re not just part of the travel industry, we re helping shape its future.

As Saudi Arabia s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name Almosafer, meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the job:

Read More

https://jobs.almosafer.com/job/Cairo-Sr_Officer-IT-Support-Egypt/1272093801/