Sr. Operational Excellence Manager

Al Qadisiyah

Key Responsibilities:

Governance, Policies & Procedures

Develop, implement, and maintain operational policies, procedures, and governance frameworks to ensure consistency and compliance across all departments.

Regularly review and update policies to reflect best practices, SAFF/SPL regulations, and Ministry of Sport requirements.

Ensure policies are effectively communicated, embedded, and monitored.

Strategic Planning & Budgeting

Lead the development of the Operations Department s annual business plan in alignment with the club s strategic objectives.

Drive the preparation and monitoring of operational budgets, ensuring cost efficiency and resource optimization.

Support the Director of Operations in financial forecasting and aligning operational expenditures with approved budgets.

Performance Management & KPIs

Establish, monitor, and report on department-level KPIs to track performance, efficiency, and quality.

Develop dashboards and reporting tools to provide transparent performance insights to leadership.

Ensure accountability and continuous improvement through measurable outcomes.

Quality Assurance & Risk Management

Develop and oversee a quality assurance framework to ensure high standards across facilities, fan experience, retail, and logistics.

Identify operational risks and gaps, implementing mitigation strategies and control measures.

Conduct regular risk assessments and escalate critical issues to senior leadership.

Ensure compliance with ISO, QMS, and other relevant quality frameworks where applicable.

Business Continuity & Resilience

Develop and implement a Business Continuity Plan (BCP) to safeguard operations during disruptions.

Lead scenario planning, simulations, and readiness exercises to ensure operational resilience.

Coordinate with IT, Safety, and Security teams to integrate contingency planning across the club.

Operational Enhancements & Controls

Identify opportunities for process optimization and lead operational excellence projects across multiple departments.

Implement internal controls to safeguard assets, reduce waste, and prevent operational risks.

Introduce new systems, digital tools, and methodologies that improve operational governance and effectiveness.

Support large-scale projects (e.g., High Performance Center, facility upgrades, retail enhancements) ensuring readiness, quality, and compliance.

Leadership & Collaboration

Act as a key advisor to the Director of Operations on operational risks, efficiencies, and business improvements.

Mentor and guide department managers and staff to embed a culture of excellence and accountability.

Partner with cross-functional teams (Finance, HR, Safety, IT, Facilities, etc.) to ensure seamless operations.

Engage with external vendors and contractors to ensure alignment with club standards and operational goals.