· Lead the end-to-end delivery of digital transformation projects including Business Process Automation (BPA), CRM platforms, workflow digitization, and digital engagement solutions.

· Translate organizational goals into actionable digital strategies, roadmaps, and execution plans.

· Collaborate with business stakeholders to identify, analyze, and re-engineer processes for automation, efficiency, and scalability.

· Ensure delivery excellence across CRM implementations (e.g., Salesforce, Dynamics, HubSpot), customer portals, and omni-channel engagement platforms.

· Drive adoption of automation technologies such as RPA, AI/ML, and low-code/no-code platforms to enhance business efficiency.

· Oversee digital engagement initiatives including customer self-service portals, mobile applications, chatbots, and omnichannel communication.

· Establish strong governance frameworks, ensuring compliance with data protection, cybersecurity, and industry standards.

· Provide executive-level reports on progress, milestones, risks, financials, and business outcomes.

· Manage project budgets, resources, and third-party vendors while ensuring contract compliance and service quality.

· Lead change management initiatives by preparing the business for digital adoption and embedding new ways of working.

· Facilitate workshops, governance forums, and steering committees to ensure effective decision-making and stakeholder alignment.

· Support Sales and Pre-Sales teams during bids and proposals by providing subject-matter expertise in digital transformation delivery.

· Contribute to PMO functions including portfolio reporting, resource allocation, and project monitoring.

Apply Agile, Waterfall, and hybrid project management methodologies based on project context.