Sr. Service Engineer
Super Micro Computer, Inc.
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
- Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
- Serve as escalation point for complex technical issues and manage them professionally and efficiently.
- Provide Level 2 support to channel partners, including resellers and distributors.
- Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
- Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
- Train new service engineers and customers on hardware and support procedures.
- Conduct lab-based simulations and tests to replicate and resolve field issues.
- Manage service tickets using Supermicro s Service Portal, ensuring timely and high-quality resolution.
- Document fault triage, develop knowledge base content, and contribute to training materials.
- Present technical findings and reports as needed.
- Maintain flexibility for shift work, weekends, and holidays, based on business needs
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- (Sr.) Service Engineer
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Super Micro Computer, Inc.
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
https://jobs.supermicro.com/job/Saudi-Arabia-Riyadh-%28Sr_%29-Service-Engineer/1330226100/