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Experience
3 - 5 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
ITOM Administration:
- Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration.
- Ensure accurate population and maintenance of the CMDB.
- Develop and maintain service maps for critical business applications.
- Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.
AIOps Enablement:
- Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
- Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
- Use ServiceNow’s Now Assist for ITOM to enhance observability and incident response
Platform Optimization:
- Monitor platform performance and apply patches/upgrades.
- Troubleshoot and resolve issues related to ITOM and AIOps modules.
- Collaborate with IT teams to align platform capabilities with business needs.
Integration & Automation:
- Develop integrations with third-party monitoring and cloud platforms (AWS, Azure).
- Use REST APIs and scripting (JavaScript) to automate operational tasks.
Desired Candidate Profile
Required Qualifications:
- Bachelor’s degree in computer science, IT, or related field.
- 3+ years of experience with ServiceNow ITOM modules and CMDB.
- Hands-on experience with AIOps tools and techniques.
- Strong scripting and integration skills (JavaScript, REST APIs).
Preferred Skills:
- ServiceNow Certified Implementation Specialist – ITOM or AIOps.
- Experience with hybrid cloud environments and observability tools.
Familiarity with ITIL and DevOps practices
Employment Type
- Full Time
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- ERP
- CRM (IT Software)
Keywords
- Sr. Service Now Consultant
- ServiceNow Expert
- ServiceNow Technical Lead
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ICONIC IT CONSULTING SERVICES L.L.C
our company specializes and providing first-hand support and services to our clients in the area of managed services, security and IT Consulting Services , Hardware supplies , retail sales of computer system and networking
Iqbal - recruiter
COMMERICIAL TOWER,AL WAHDA CITY 1, HAZZA BIN ZAYED STREET, AL WAHDA, Abu Dhabi, Abu Dhabi, United Arab Emirates (UAE)
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