ServiceNow ITOM Architect ICONIC IT CONSULTING SERVICES L.L.C

Posted on 24 Sep

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Experience

3 - 8 Years

Job Location

Other - United Arab Emirates (UAE)

Education

Masters in Computer Application(Computers), Master of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Configure and maintain ITOM modules Discovery, Service Mapping, Event Management, and Orchestration.
• Ensure accurate population and maintenance of the CMDB.
• Develop and maintain service maps for critical business applications.
• Integrate monitoring tools and automate workflows using Orchestration and Flow Designer. AIOps Enablement
• Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
• Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
• Use Service Knows Now Assist for ITOM to enhance observability and incident response Platform Optimization
• Monitor platform performance and apply patches upgrades.
• Troubleshoot and resolve issues related to ITOM and AIOps modules.
• Collaborate with IT teams to align platform capabilities with business needs. Integration Automation
• Develop integrations with third party monitoring and cloud platforms AWS, Azure.
• Use REST APIs and scripting JavaScript to automate operational tasks. Required Qualifications
• Bachelors degree in computer science, IT, or related field.
• 3 plus years of experience with ServiceNow ITOM modules and CMDB.
• Hands on experience with AIOps tools and techniques.
• Strong scripting and integration skills JavaScript, REST APIs Preferred Skills
• ServiceNow Certified Implementation Specialist ITOM or AIOps.
• Experience with hybrid cloud environments and observability tools.
• Familiarity with ITIL and DevOps practices

Desired Candidate Profile

• Deep ServiceNow Platform Knowledge A bachelors degree in Computer Science, IT, or a related field is a baseline requirement. The candidate must have extensive hands on experience typically 3 plus years, but often 5 to 8 plus years for an architect role with the ServiceNow platform
  

Employment Type

Full Time

Company Industry

• Other

Department / Functional Area

• IT Software

Keywords

• ServiceNow ITOM Architect
• IT Operations Architect

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