Sr. Specialist Content Operations
Delivery Hero
Employer Active
Posted 16 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What s On Your Plate?
Operational Excellence
Drive the Content Ops strategy for on-app content, content users directly interact with inside the app (e.g. product/menu assets, promotional banners, etc) by managing workflows from creation to execution of content.
Manage the operational process on all on-app content products- ensure adherence to quality & ops guidelines
Developing and maintaining ops workflows for content to ensure timely delivery across teams- improving SLA & guideline adherence
Proactively identify inefficiencies in process & workflows, drive alignment and implement solutions to improve ops efficiency
Review existing playbooks, identify gaps, and bring strategic solutions to refine process for the day-to-day work of ContentOps
Bringing strategic solutions for operational blockers across squads, ContentOps, and Product Ops ICs who run rollouts, drive syncs, and manage alignment sessions.
Content Quality Assurance
Improve on-app content quality through ownership of content performance reporting & insights
Driving improvement on content quality through strengthening feedback & alignment across teams
Team Collaboration:
Partner with Product, Brand, and Engineering teams to ensure tooling and automation enhance efficiency.
Contribute to building a culture of transparency, learning and operational discipline
Drive consistency and best practice in tools such as Airtable, Asana, Jira, Confluence and other collaboration platforms to support visibility and accountability of the Product & Tech org at scale
Desired Candidate Profile
Minimum 5 years of experience in operations, design / creative xp, business operations, product, product operations or similar role
Experience in both creative space + product ops a bonus
Ability to manage multiple projects simultaneously.
Experience in leading cross functional projects and teams
Ability to navigate ambiguity, drive clarity and alignment
Strong team player, with an ability to connect people and teams to our company vision.
Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.
A proactive mentality and a desire to make an impact.
Strong English skills, in both written and verbal communication.
You have a voice that is human, personal and matches our Product brand.
Ability to think like a Product user and be invested in our users needs
Company Industry
Department / Functional Area
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Delivery Hero
talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
https://jobs.smartrecruiters.com/DeliveryHero/744000084911725-sr-specialist-content-operations