Sr. Technical Support Engineer

Client of Aroma City Group

Overview Our client is a leading large-scale company in the field of IT Solutions. They are currently seeking a highly skilled and proactive Technical Support Engineer to join their dynamic team in Doha. This role is critical in maintaining the integrity of our client's IT infrastructure and ensuring seamless service delivery to their extensive portfolio of users. Reporting Structure

• Reports to: Chief Technology Officer (CTO)
• Location: Doha, Qatar (Local candidates only)

Main Tasks & Responsibilities

1. Infrastructure Maintenance: Manage and monitor local and cloud-based IT infrastructure to ensure maximum uptime and performance.
2. Incident Management: Provide Tier 2 and Tier 3 technical support for complex hardware and software issues, ensuring timely resolution within SLAs.
3. System Administration: Execute administrative tasks across Windows and Linux environments, including user management and system updates.
4. Network Support: Configure and troubleshoot network devices (switches, routers, firewalls) to maintain secure and stable connectivity.
5. Security Oversight: Implement and monitor security protocols (aligned with CEH/CISSP standards) to protect data integrity and prevent unauthorized access.
6. Disaster Recovery: Assist in the development and testing of backup and recovery plans to ensure business continuity.
7. Technical Documentation: Maintain accurate records of system configurations, inventory, and support tickets for internal auditing and knowledge sharing.