SRO Student Relations Coordinator

Universities of Canada i...

Manage large amounts of incoming/outgoing phone calls.

• Qualify leads that are generated by Recruitment and Marketing.
• Respond to inquiries from students, parents, and interested parties by identifying and assessing their needs to achieve satisfaction.
• Build sustainable relationships and trust with potential students through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meeting with students/parents face-to-face to answer their inquiries and assist them with their needs.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of student s feedback to ensure a smooth follow-up.
• Building strong relations with students, parents.
• Social media moderation including University info email, Live chat and WhatsApp.
• Prepare reports and proposals.
• Assists students in completion of applications.
• Performs miscellaneous job-related duties as assigned.

Bachelor s degree in marketing, communications, or related field.

• Related experience (ex. public relations, customer service, marketing, student advising, event coordination, etc.)
• Effective interpersonal skills and public relations skills, dealing effectively with people, tact, diplomacy, and persuasive in facilitating relationships and building rapport.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent writing and speaking skills. English and Arabic
• Ability to manage and de-escalate challenging interactions with students and parents in a professional and composed manner.
• Oral communication skills to present detailed information concisely and clearly to a diverse audience.
• Public speaking and presentation skills that exudes confidence, is engaging, and persuasive.
• Analyzing and interpreting information such as statistics, student records, recruitment activities, and other relevant data.
• Excellent organizational skills, ability to set priorities, attention to detail, and work independently and as a team.
• Exercise good judgment and maintain confidentiality of information.
• Initiative working under pressure and time constraints.
• Strong customer service focus when interacting with students, parents, and community members.
• Possess a positive, outgoing demeanor.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.