Strategic Partner Manager
Greenfly
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
- Establish and build customer relationships at all levels of Greenfly s strategic customers
- Drive renewals and grow Greenfly s business within specific customers, working across business units/organizations at our customers
- Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
- Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
- Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
- Create unique on-boarding plans for customers advocates with attention to detail
- Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication
- Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
- Work proactively to anticipate potential challenges and eliminate any risk for churn
- Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends
- Build out best practices and processes related to your customers and the UK/European market
- Experience working at or directly with enterprise sports & media organizations
- Arabic and English speaking are a must
- Proven results in meeting customer retention and expansion goals
- Excellent presentation skills - verbal and written when communicating to a range of stakeholders, including executive teams.
- A proactive approach to building customer relationships and navigating complex business structures.
- 6+ years of overall account management, customer success or SaaS B2B experience
- Clear understanding of the social media and sports landscape and current trends
- Exceptional written and verbal communication skills
- Proven ability to succeed in a fast-paced, startup environment
- Problem solver with strong project management skills
- Ability to ramp quickly
- Experience with Salesforce.com or a customer management tool such as Catalyst
- Experience working in a startup environment
Desired Candidate Profile
Experience working at or directly with enterprise sports & media organizations
- Arabic and English speaking are a must
- Proven results in meeting customer retention and expansion goals
- Excellent presentation skills - verbal and written when communicating to a range of stakeholders, including executive teams.
- A proactive approach to building customer relationships and navigating complex business structures.
- 6+ years of overall account management, customer success or SaaS B2B experience
- Clear understanding of the social media and sports landscape and current trends
- Exceptional written and verbal communication skills
- Proven ability to succeed in a fast-paced, startup environment
- Problem solver with strong project management skills
- Ability to ramp quickly
- Experience with Salesforce.com or a customer management tool such as Catalyst
- Experience working in a startup environment
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Strategic Partner Manager
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Greenfly
As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth. Greenfly is a digital media collaboration platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company began in 2015 and has quickly established a significant foothold in the sports, media, and brand sectors.