Strategy & Performance Management Lead Specialist

Zakat, Tax and Customs Authority

GSTC Strategic Planning

Update GSTC's strategy and define the strategic priorities, mission, vision, values and objectives based on internal and external assessment findings, requirements and objectives, board of directors' aspirations, and best practices
Communicate GSTC's updated strategy to internal functions to ensure alignment and awareness and to ease the development of functional and operational plans
Support GSTC functions during the development of functional and operational plans ensuring they are cascaded from GSTC strategy and provide necessary resources
Consolidate all functional and operational plans

GSTC Performance Management

Develop GSTC performance management framework to ensure systematic and consistent implementation and monitoring
Develop and communicate GSTC strategic key performance indicators (KPIs) and targets to measure progress and effectiveness in achieving the set strategy
Translate GSTC strategic KPIs and targets into functional indicators for functions, branches and Committees
Track GSTC s performance and analyze KPIs and SLAs to identify issues and deviations
Develop reports in coordination with internal functions highlighting performance, achieved results and deviations and recommend improvements to be implemented in the next planning cycle

GSTC Project Management

Plan and coordinate GSTC projects in coordination with internal/ external stakeholders in line with set project management framework, guidelines, and processes
Assess risks, and recommend appropriate corrective actions and solutions
Develop reports highlighting projects progress, milestones, challenges, and lessons learned and recommend improvements/ corrective actions

Organizational Excellence

Understand GSTC current activities and practices (i.e., policies, process flows, decision authorities, and operating model) by conducting workshops with key stakeholders and gathering required documents
Perform research to benchmark current GSTC activities and practices against best practices and industry trends
Identify current gaps and key challenges against target quality and excellence programs based on assessment and research results
Develop and prioritize GSTC quality and excellence improvement initiatives and related roadmaps to enhance internal quality and organizational excellence and minimize identified gaps, and coordinate implementation
Plan and conduct quality audits and report findings for corrective actions implementation

Organization and Operations

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested

People Management

Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff