Student Support Officer

Hamad Bin Khalifa University

HBKU s College of Islamic Studies (CIS) is inviting applications for the position of Student Support Officer. The applicant will be responsible for facilitating the academic, administrative, and logistical needs of CIS students from enrolment through to graduation.

Job Role Description

• Provide support to all CIS students, including international and local students, to ensure they receive the assistance needed throughout their academic journey.
• Prepare scholarship contracts for prospective students in accordance with HBKU and CIS policies, ensuring all financial aid processes are compliant and properly documented.
• Verify and approve students' monthly stipends in coordination with the CIS Finance Controller and HBKU Finance, ensuring timely disbursements and financial compliance.
• Manage Visa and travel requirements for international students, maintaining accurate records of visas to ensure compliance with Qatar s regulations, and coordinating with relevant stakeholders for smooth relocation.
• Coordinate with the Student Housing Department to secure appropriate accommodation for students throughout their stay.
• Maintain an up-to-date record of both local and international students, including contact information, to facilitate accurate communication and support services.
• Maintain an updated list of CIS Alumni and provide them with necessary updates on CIS activities to encourage ongoing engagement and support their outreach initiatives.
• Monitor the student employment program in collaboration with HBKU Student Affairs, to ensure opportunities for students' career development are provided.
• Help with student outreach initiatives and activities to promote engagement and participation among students.
• Assign students to workstations in the building in coordination with HBKU Facilities.
• Address all student inquiries and issues during their study period, to resolve concerns and provide the necessary support.
• Submit all official admissions forms to the relevant HBKU admissions and registration departments to ensure accurate student records and compliance with university policies.
• Arrange visits for international academic groups, as well as local and international site visits and trips for CIS students.
• Facilitate participation in academic conferences and events by handling student conference requests and managing all required logistics.
• Report and follow up on malfunctions or glitches in students systems and services to University Facilities & Support Services (UFSS) until resolved.
• Other reasonable tasks as assigned by the supervisor.