Studio Manager

Jobfinders

Posted 30+ days ago

Experience

6 - 8 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

Staff Management:

- Supervising face trainers, monitoring daily operations and quality to ensure service excellence.

- Ensure SOP s are consistently implemented including but not limited to concept explanation, rules & regulations, upselling, tools and products.

Scheduling:

- Organizing and monitoring the schedules of subordinate staff, optimizing staff and service availability.

- System and Reporting: Proficiently using the system to ensure team competence and produce monthly reports for management to provide insights and performance analysis. - Keep track of churned and retained clients.

- Face Training: Perform face workouts when needed

HR & Recruitment:

- Participating in the recruitment of new members of the team.

- Handle onboarding of staff and perform various HR related duties as per the operations needs

- Marketing: Perform marketing related activities, coming up with marketing strategies to increase revenue

- Revenue Increase

Stock:

- Keep track of stock by ensuring stock takes are done in a timely manner and counter checking the stock counts.

Studio Supervision:

- Ensure studio is well maintained, everything is in place and ready to receive clients

Customer Satisfaction:

- Ensuring that guests have a positive and memorable spa experience, which includes excellent customer service and high-quality treatments.

- Collecting and analyzing guest feedback to make adjustments and improvements in service delivery.

Revenue Generation:

- Maximizing spa revenue through effective marketing, pricing strategies, and upselling of services and products.

Cost Control and Cash flow management: - Managing expenses, such as staffing, supplies, and maintenance, to ensure the spa operates within budget.

Quality Assurance:

- Maintaining high standards of cleanliness, hygiene, and service quality throughout the spa.

Continuous Improvement:

- Identifying areas for improvement in spa operations and implementing changes to enhance efficiency and customer satisfaction.

Risk Management:

- Mitigating risks associated with spa operations, such as accidents or client dissatisfaction.

Department / Functional Area

Keywords

  • Studio Manager

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