Subject Matter Expert - CRM

Tawteen

Advise in the Preparation of Program Plans, Budgets and Schedules

Provide guidance of methods for Identifying, tracking managing and resolving project tasks and issues specific to CRM program

Identifying program risks and continuously monitoring the same.

Provide oversight for ensuring Delivery of Program in agreed time, resources and budget

Define the inter-dependencies within program and outside program.

Conduct Change Control Board as needed to review and approve changes. Ensure there are no scope creeps

Develop clear change management guidelines from platform, process and people perspective.

Define stakeholders within bank and outside bank

Maintain open and effective communication with all stakeholders including executives, department heads, project managers and project team members

Defining and collecting metrics to give a sense for how the program is progressing and whether the deliverables produced are acceptable

Give due importance to Team building skills so that the people work together well, and feel motivated to work hard for the sake of the project and their other team members.

Participate in Program Steering Committees and Project Working Committees meetings and adequate Project reporting

Support in Vendor Management and Quality Assurance

Maintain an end-to-end view of the detailed program plan, including timelines and milestones

Ensure that the CRM implementation aligns with the bank's overall business objectives and strategy

Participate and provide inputs in Program Closure Meeting

Suggest continuous improvements to Program Management framework, processes, and guidelines

Train other staff on Program Management and handhold them.