Subject Matter Expert (Fine Chemical) YOKOGAWA MIDDLE EAST & AFRICA B.S.C.

Job Purpose:

The SME Fine Chemical Provide best practices and Yokogawa's capability as an industry expert (Specialty Chemicals).

Key Responsibilities & Accountabilities:

· Support to Sales with Specialty Chemicals Domain knowledge to identify more business opportunities by understanding customers' pain points and challenges as a way of effectively engaging customers.

· Build strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs

· Develop and implement a relationship management plan especially for strategic, complex accounts to build key relationships at local and corporate levels

· Coordinate the engagement of own organization with the customer organization to ensure an effective two-way flow of information and resolution of issues

· Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data

· Lead a cross-functional internal team to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer’s mid- to long-term needs at a regional and global level

· Work collaboratively with other departments (e.g., Business Marketing, Market Intelligence) to improve internal relationships and build strong external customer relationships to develop internal marketing plans

· Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers

· Support global teams in the maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.

· Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services