Superviseur Reception
AccorHotel
Employer Active
Posted on 7 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Reporting to the Assistant Head Receptionist, the responsibilities and essential functions of the position include, but are not limited to:
- To consistently offer a professional, friendly and engaging service;
- To direct and supervise the daily operations of the department and ensure that service standards are met;
- Manage customer issues and react quickly, log and notify the relevant departments;
- Actively participate in the daily meeting, the preparatory meeting for each work period, and department meetings;
- Ensure that receptionists are informed daily of the day's priorities;
- Comply with departmental policies and procedures;
- Comply with all hygiene and safety policies;
- Other tasks, as assigned.
Desired Candidate Profile
- Fluency in English (written and spoken) is essential.
- High school diploma or equivalent preferred
- Minimum one year of experience in a supervisory position;
- Proven training skills
- Prior experience using a hotel management system (Opera) is desirable.
- Proactive with a keen attention to detail
- Strong organizational, supervisory, and communication skills
- Capable of conveying information and ideas clearly
- Ability to evaluate and choose from various action plans quickly and accurately
- Working effectively in stressful situations
- Listening to, understanding, and effectively clarifying the concerns and questions raised by colleagues and clients
- Ability to perform assigned tasks quickly, accurately, diligently, courteously, with attention to detail and a collaborative spirit; to work effectively under minimal supervision
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Superviseur Reception
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AccorHotel
Fairmont Hotels & Resorts Join a dynamic team and become part of a network of 90 exceptional establishments, with 34 new openings underway, spread across 30 countries worldwide. Our establishments range from the beaches of Hawaii to the pristine national parks of Canada, from the heart of London to the deserts of the United Arab Emirates. Fairmont Royal Palm Marrakech The Fairmont Royal Palm Marrakech is located on an exceptional estate, in the heart of a centuries-old olive grove overlooked by the Atlas Mountains. Just twenty minutes from the vibrant Red City, on the road to Amizmiz, the Fairmont Royal Palm Marrakech offers the very best: 134 keys spread across suites and villas, three restaurants, a 3,500 m2 spa, as well as a sports center with a 2,000 m2 swimming pool, an 18-hole golf course and a unique kids' club.
https://jobs.smartrecruiters.com/AccorHotel/744000118917092-superviseur-reception