Supervisor – Citizen Contact Center

Client of Emploi Partner

Posted on 2 Mar

Experience

3 - 5 Years

Job Location

Algiers - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Supervise and coordinate the team of agents

  • Oversee ticket management and ensure service quality
  • Ensure operational reporting and liaison with technical teams
  • Ensure compliance with procedures and SLAs

Desired Candidate Profile

Master's degree (Bac +5) or Bachelor's degree (Bac +3) with significant experience in team management or contact center

  • Experience in operational supervision and monitoring
  • My proficiency with ticket management and reporting tools is a plus
  • Organizational capacity and leadership.

Company Industry

  • Facilities Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Supervisor – Citizen Contact Center

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Client of Emploi Partner

https://www.emploipartner.com/en/jobs/68344

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