Supervisor - Concierge
Wynn Al Marjan Island
Posted on 25 Feb
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Experience
1 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise and support the concierge team to ensure consistent, high-quality service.
- Act as a liaison between guests/residents and internal departments to fulfill requests efficiently.
- Handle VIP guest arrangements, special requests, and personalized services.
- Maintain updated knowledge of local attractions, restaurants, transportation options, and events.
- Train new concierge staff and conduct regular performance evaluations.
- Resolve guest complaints and service issues promptly and professionally.
- Monitor and manage concierge desk operations, including scheduling and task delegation.
- Ensure compliance with company policies, procedures, and service standards.
- Ensure qualitative Forbes Five Star standards are delivered.
- Maintain accurate records of guest interactions, requests, and feedback.
- Assist in developing and implementing service improvement initiatives.
Desired Candidate Profile
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor s degree in Business administration, Communications, or related field.
- 3 5 years of experience in a call center environment, with at least 1 2 years in a specialist or supervisory role.
- Strong analytical skills and experience with call center reporting tools.
- Excellent communication and coaching abilities.
- Proficiency in CRM systems, call monitoring software, and MS Office Suite.
- Experience in quality assurance and process improvement.
- Prior experience and training with Forbes Travel Guide standards required.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Supervisor - Concierge
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