Supervisor, Guest Services (Parking)
AccorHotel
Employer Active
Posted 9 hrs ago
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Experience
1 - 6 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manage and supervise the parking staff, including scheduling, training, and performance evaluations
- Ensure smooth and efficient parking operations, maximizing space utilization and guest satisfaction
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Implement and maintain parking policies and procedures
- Monitor and maintain parking equipment, reporting any issues or malfunctions promptly
- Collaborate with other departments to coordinate parking needs for special events
- Prepare and analyze reports on parking operations, revenue, and guest feedback
- Ensure compliance with local traffic laws and safety regulations
- Implement strategies to improve parking services and guest experiences
- Handle cash transactions and maintain accurate financial records
Desired Candidate Profile
3-4 years of experience in customer service or hospitality industry
- 1-2 years of supervisory experience
- Excellent customer service skills with a focus on guest satisfaction
- Strong leadership abilities and team management experience
- Effective problem-solving and decision-making skills
- Outstanding verbal and written communication skills
- Proficiency in basic computer applications and parking management systems
- Familiarity with local traffic laws and regulations in Cairo
- High school diploma or equivalent (required)
- Bachelor's degree in Hospitality Management or related field (preferred)
- Ability to work flexible hours, including evenings, weekends, and holidays
- Physical ability to stand for extended periods and walk throughout the parking facility
- Fluency in English and Arabic (both written and spoken)
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Administration
Keywords
- Supervisor
- Guest Services (Parking)
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AccorHotel
"Why work for Accor?br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
https://jobs.smartrecruiters.com/AccorHotel/744000085714295-supervisor-guest-services-parking-