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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervisor
Your mission
As a supervisor, you ensure the smooth running of the project through the following tasks:
- Ensure the achievement of qualitative and quantitative objectives
- Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...
- Ensures the availability of resources and means of production necessary to maintain the flows
- Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Customer advisors will be assisted in handling calls if needed.
- Alert about problems that could impact production
- Ensures compliance with the client's processes and quality standards
What we offer you
At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:
- Opportunities for growth, in an ethical and equitable manner
- Opportunities for professional development
- An attractive compensation package including a periodic performance bonus
- Exceptional employee benefits:
- Health insurance
- Supplementary pension after one year of seniority in the company and subscription
- Reduced-price catering service
- Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).
- Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy
Our recruitment process is inclusive and guarantees the selection of the best talent:
- Initial contact with our recruiters to assess how well your profile matches the job requirements
- Taking online language tests
- In-depth interviews with your future managers to explore your skills and interest in the position. This stage may require several interviews.
- Selection of the successful candidate after a briefing with stakeholders and presentation of the job offer
Desired Candidate Profile
We are looking for a talented individual who:
- Ideally, the candidate will hold a higher education qualification in management.
- I have a perfect command of French and English.
- Must have at least 6 months of experience as a call center manager.
- It possesses analytical capabilities to understand and guide the achievement of objectives
- Has a sense of anticipation and is oriented towards customer satisfaction and solutions
- The ability to identify the difficulties faced by customer advisors and to implement a support plan for customer advisors.
- He is organized and rigorous
- He is known for his interpersonal skills.
- A sense of listening
- Is comfortable using office software (Word, Excel, PowerPoint)
- Is a source of proposals
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Supervisor
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Concentrix Corporation
Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.