Supervisor Concentrix Corporation

Job Title:

Supervisor (F/M) - Agadir - German - English - Experienced

Job Description

Who are we?

Concentrix is a global company with a presence in more than 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment

Your mission

As a supervisor, you will play a key role through the following missions:

Ensures that qualitative and quantitative objectives are achieved

Management of a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementation of a support plan for low performers, administrative management (leave, absences, lateness, etc.)

Ensures the availability of the resources and means of production necessary to maintain the flows

Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions

Assistance of customer advisors in handling calls if necessary

Alerts on issues that may impact production

Ensures compliance with the customer's processes and quality standards

What we offer you

At Concentrix, we make the development and well-being of our talents a priority. Here are the benefits we offer you to recognize your contribution:

Opportunities to grow, ethically and equitably

Professional development opportunities

Attractive remuneration including a periodic performance bonus

Exceptional benefits:

Health insurance

Supplementary pension after one year of seniority in the company and subscription

Discounted catering service

Gym with dedicated coach on site. Access is free (this benefit is valid in sites with a gym)

Possibility of registration in the company crèche (valid in the sites that have them) or of a crèche subsidy

The profile of our Game-Changers

We are looking for talent who:

Ideally has a higher education in management

Has a perfect command of German and English

Has a minimum of 6 months' experience as a call center manager

Has analytical capabilities to understand and drive the achievement of objectives

Has a sense of anticipation and is customer satisfaction and solutions oriented

Has the ability to identify customer advisors' difficulties and implement the appropriate support plan

Is organized and rigorous

Is recognized for his interpersonal skills

Has a sense of listening

Is comfortable with office tools (Word, Excel, PowerPoint)

Is a force for proposals

Leadership and strong managerial skills are qualities required to carry out one's mission.