Supervisor Concentrix Corporation

Your mission

As a supervisor, you play a key role through the following missions:

• Ensures the achievement of qualitative and quantitative objectives
• Management of a team of customer advisors: coaching, holding regular individual meetings and team meetings, setting up a support plan for low performers, administrative management (leave, absences, lateness, etc.) ...
• Ensures the availability of resources and means of production necessary to maintain flows
• Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Assistance from customer advisors in handling calls if necessary
• Alert on issues that could impact production
• Ensures compliance with customer processes and quality standards

What we offer you

At Concentrix, we make the recognition and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:

• Opportunities for development, in an ethical and equitable manner
• Professional development opportunities
• Attractive compensation including a periodic performance bonus
• Exceptional social benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Catering service at reduced prices
  • Gym with dedicated coach on site. Access is free (this benefit is valid at sites with gyms)

• Possibility of registering in the company crèche (valid in sites which have one) or crèche subsidy

The profile of our Game-Changers

We are looking for talent who:

• Ideally holds higher education in management
• I speak Spanish and English perfectly.
• Must have at least 6 months' experience as a call center manager
• Has analytical skills to understand and manage the achievement of objectives
• Has a sense of anticipation and is focused on customer satisfaction and solutions
• Ability to identify customer advisors' difficulties and implement the appropriate support plan
• Is organized and rigorous
• Is recognized for his interpersonal skills
• Has a sense of listening
• Is comfortable with office tools (Word, Excel, PowerPoint)
• Is a force for proposals

Leadership and strong managerial skills are qualities required to successfully carry out one's mission.