Supervisor

The Lighthouse Restaurant LLC

Department: FOH & BOH
Reporting to: Asst Restaurant Manager

Purpose of the role:

To oversee and co-ordinate assigned tasks within the operations, in the absence of the Assistant Manager ensure the efficient management of the restaurant operation. To co-ordinate the implementation of a Front of house training schedule under the direction of the restaurant manager in order to ensure that all targets are achieved whilst ensuring the highest standards of customer care and satisfaction are met at all times.

Key Areas of Responsibilities:

Responsibility and authority

Overlooks the FOH/Casual staff in coordination with the Restaurant manager.

Quality, Health, Safety & Environment (QHSE)

Maintain and ensure compliance to all relevant QHSE management policies, procedures and controls across TLH to ensure that the business provides a safe, world-class, secure and environmentally.
responsible service to customers, the public and its own people.
Ensure a key focus on quality and consistency is achieved acrossthe business and every guest experience.
Execute strategies and implement policies and proceduresrelated to general hygiene requirement as per DM rules and regulations.

Principal accountabilities

Deliver superior guest services.
Promote hands-on training and lead by example.
Ensuring guest satisfaction.
Respond efficiently to customer. questions and complaints.
Manage and lead all service teams.
Control costs and minimize wastes as per KPIs and targets.
Nurture a positive working environment.
Promote hands-on training and support to the teams during service.

Daily Operations

Check all the PDQ machines and ensure they are fully operational; if not, follow the maintenance
procedure.
Record daily breakages and help to minimize breakages and overall wastage.
Assist managers in organizing and carrying out the service training
Give constant feedback to managers regarding staff progress.
Ensure that all staff under their control are undertaking their responsibilities.
To be fully aware of the entire operation s emergency procedure in every aspect.
Monitor attendance and record any sickness or lateness for FOH and BOH teams
To understand the full operations and perform as a key role during operations and a support function for both BOH and FOH teams.
Report for duty punctually wearing appropriate attire
Establish a good rapport and working relationship with all staff and all other departments and suppliers.
Provide a courteous, professional, attentive and efficient service at all times with all departments and customers
Attend and contribute to all staff briefings and other related activities - Undertake any reasonable
tasks and secondary duties as assigned by line manager.
Carry out any duties and responsibilities assigned by management.

Stock Control

Spot check the ordering and receiving in accordance with business policy and operational requirement.
Perform weekly and monthly stock take, identify overall usage, wastage, discrepancies aligned with the operations.
Prepare analysis and reports to discuss with General manager.
Overlook the sales mix and propose overall menu improvement and an efficient circulation to maintain an attractive offering.
To be fully responsible for the security of the restaurant premises and all stock, cash, wines and spirits.

Guest Relationships

Identify regular guests and important clientele, encouraging all staff to do the same.
Create a memorable experience for the guests whilst building a positive relationship with our regulars.
Handle overall guest complaints to ensure every guest leave satisfied.
Turn around any negative dining experience by performing high level of hospitality and guest recovery actions.

Professional Requirements

Highly developed, demonstrated teamwork skills.
Demonstrates a high degree of common sense.
Able to direct the efforts of a restaurant section and to be able to liaise with others.
Ability to train and develop staff under their supervision.
Excellent organizational, time management skills.
Effective communication skills.

Qualifications & Experience

Familiarity and skill with the tools of the trade including POS & Microsoft Office.
To have worked in similar level of operations for three years minimum.
To have an overall understanding and familiarity with other aspects of the operations.