Supervisor, Service Delivery

C.H. Robinson Worldwide

Posted on 2 Mar

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Strategy

  • Drive consistent execution that meets Service Delivery requirements and expectations
  • Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
  • Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
  • Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
  • Key customer contact for Service Delivery (Operational) needs
  • Collaborate with multiple areas of the business to drive standardization of leading practices

Team Leadership:

  • Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
  • Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
  • Ensure service delivery team has resources required to execute day-to-day operations
  • Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
  • Maintain and utilize Account Specific Onboarding for new team members
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Desired Candidate Profile

Required Qualifications

  • Previous supervisory experience
  • Minimum 3 years of experience in logistics or supply chain domain, specifically in operations and/or customer/client service facing roles
  • Experience mentoring and or coaching small project teams
  • Ability to travel up to 7.5% (domestically and international)

>Preferred Qualifications:

  • Bachelor s degree from an accredited college or university
  • Experience executing businesses through Standard Practices and Operational Excellence methodologies
  • Proficient in Microsoft Office Suite of programs
  • Strong problem-solving and conflict resolution skills
  • Ability to adapt and lead in a fast-paced environment
  • Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
  • Ability to develop strong working relationships, both internally and externally
  • High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
  • Ability to work collaboratively within the business setting
  • Values a diverse and inclusive work environment

Company Industry

Department / Functional Area

Keywords

  • Supervisor
  • Service Delivery

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

C.H. Robinson Worldwide


https://chrobinson.wd5.myworkdayjobs.com/en-US/CHRobinson/job/Dubai-United-Arab-Emirates/Supervisor--Service-Delivery_R47244