Supervisor - Staff Accommodation Dining

Wynn Al Marjan Island

The primary duties and responsibilities of this role are:

• Deliver high quality products and services to every guest

• Identify and anticipate customers needs and expectations and make recommendations

• Address guests requests and handle complaints promptly and to their satisfaction

• Provide feedback to guests recommendations

• Interact with Department and Company Team Members, management, and contractors professionally and positively

• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications

• Adhere to the Company policies and procedures and comply with the Code of Conduct

• Participate in daily staff briefings

• Monitor staff members manners and grooming according to Company standards

• Test and correct any deviations from service procedures through on the job training

• Arrange training sessions and refresher courses for staff in coordination with the F&B Trainer

• Promote a work environment where employees feel valued, appreciated, involved, equal and safe