Supervisor - Visitor Experience Activities and Ticketing
The Red Sea Development Company
Employer Active
Posted on 29 Sep
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Experience
6 - 8 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Responsibilities:
- Supervise day-to-day ticketing operations across assigned locations.
- Ensure POS systems are functioning, and staff are trained.
- Handle guest inquiries, complaints, and refunds at counters.
- Oversee scheduling of ticketing staff and coverage during peak hours.
- Monitor ticket sales and prepare daily revenue reports.
- Ensure consistency in pricing, discounting, and access rules.
- Coordinate with marketing on promotional ticketing offers.
- Maintain stock and distribution of wristbands or tickets.
- Resolve escalated issues related to scanning or entry access.
- Support visitor flow and queue management during peak hours.
Technical Competencies:
- Ticketing operations and system usage - Advanced
- Point-of-sale and transaction handling - Advanced
- Customer service and inquiry resolution - Advanced
- Cash handling and reconciliation procedures - Advanced
- Team supervision and shift coverage planning - Advanced
- Queue control and guest access flow - Advanced
- Promotion and voucher management coordination - Advanced
- Issue resolution for technical entry problems - Advanced
Desired Candidate Profile
Job Purpose:
Manage ticketing operations and frontline service points, ensuring accurate transactions, guest service efficiency, and queue management at all ticketing counters.
Job Requirements:
- Bachelor s degree in Hospitality, Business or a related field
- 6 years to relevant experience.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Supervisor - Visitor Experience Activities And Ticketing
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The Red Sea Development Company
https://careers.theredsea.sa/job/Supervisor-Visitor-Experience-Activities-and-Ticketing/856890423/
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