Supervisor - Visitor Experience Duty

The Red Sea Development Company

Employer Active

Posted 10 hrs ago

Experience

6 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Responsibilities:

  • Monitor guest services and ensure smooth shift operations.
  • Supervise frontline staff and assign operational tasks.
  • Manage guest queuing, flow, and crowd control at key locations.
  • Handle guest complaints and provide immediate resolution.
  • Ensure cleanliness, signage, and facilities readiness.
  • Liaise with security and HSE during emergencies or incidents.
  • Support event coordination and service deployment.
  • Ensure compliance with service protocols and accessibility measures.
  • Complete daily reports and incident summaries.
  • Train and onboard new staff assigned to shift duty.

Technical Competencies

  • Shift supervision and front-line coordination - Advanced
  • Customer service and complaint handling - Advanced
  • Crowd management and visitor flow planning - Advanced
  • Service standards and SOP enforcement - Advanced
  • Real-time incident escalation and reporting - Advanced
  • Team task delegation and mentoring - Advanced
  • Awareness of accessibility and safety procedures - Advanced
  • Use of visitor operations systems (POS, scheduling) - Advanced

Desired Candidate Profile

Job Purpose:

  • Oversee daily visitor operations during assigned shifts to ensure service excellence, safety, and efficiency in guest handling.
  • Act as the first point of escalation for frontline teams and manage real-time service delivery.

Job Requirements:

  • Bachelor s degree in Hospitality, Events, or a related field
  • 6 years to relevant experience.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Administration

Keywords

  • Supervisor - Visitor Experience Duty

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The Red Sea Development Company

https://careers.theredsea.sa/job/Supervisor-Visitor-Experience-Duty/856890323/