Supplier Relationship Manager

Bupa Arabia

Hybrid working

Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361

Full time 40 hours per week

We make health happen

Working in our support functions you ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

An opportunity has arisen for an experienced Supplier Relationship Manager to join our Procurement team at Bupa. This is a key role that involves responsibility for maximising the in-contract relationship from Bupa s strategic suppliers.

How you ll help us make health happen

The job holder will be accountable for the following activities for a number of selected key Bupa suppliers:

• Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.

• Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service. Ensuring suppliers fulfil FCA compliance (where applicable).

• Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage. Undertaking due diligence and assurance reviews with suppliers. Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.

• Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.

• Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.

• Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility,

• Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion. Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.

• Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category.

• Providing regular Management Information reports and updates to the business stakeholders at all levels of the organisation.

Key Skills / Qualifications needed for this role:

• Experience in contract supplier management

• Experience in managing supplier against the requirements set out in the FCA (SYSC 8/13) and PRA handbook.

• Experience in either an supplier assurance and audit

• Knowledge of working with and managing outsourced Service Providers.

• A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.

• Professional Procurement or Risk Management qualifications

• Good understanding of risk management frameworks and compliance activities

• Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules

• Strong commercial awareness with a demonstrable record of value based delivery

Desirable skills/Preferred Qualifications:

• Ability to understand and communicate risk posture, possible impact on business functions, and paths for remediation

• Analysis, problem solving and decision making skills

• Ability to communicate complex topics in efficient and effective manner.

• Ability to communicate effectively at all stages of organisation

• Strong negotiation skills

• Experience of building and maintaining effective relationships at all levels

• Practical understanding of relevant regulatory environment