Supply Chain Control Tower Lead

Arma-HSA

Employer Active

Posted 21 hrs ago

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Actively oversee the entire supply chain through our control tower dashboard. Track inbound shipments from suppliers, monitor inventory levels at each MFC, and manage outbound delivery fleets in real-time.

  • Order Fulfillment Coordination: Serve as the primary point of contact for exceptions and issue resolution. Proactively identify potential delays (e.g., supplier shortages, traffic, vehicle issues) and coordinate with MFC staff and delivery teams to implement immediate solutions, ensuring minimal disruption to retailers.
  • Performance Analysis & Reporting: Continuously analyze key performance indicators (KPIs) such as Order-to-Delivery Time, MFC Stock Accuracy, On-Time Delivery Rate, and Cost-Per-Order. Generate daily and weekly reports to identify trends, pinpoint bottlenecks, and recommend process improvements.
  • Inventory Flow Management: Monitor inventory velocity across the network to ensure optimal stock levels at each MFC. Coordinate with the procurement team to manage replenishment schedules based on real-time sales data from the mobile app, preventing stockouts of high-demand products.
  • Cross-Functional Collaboration: Act as the central communication hub between suppliers, MFC managers, the technology team, and sales/customer service. Ensure all stakeholders have the necessary information to maintain a smooth and synchronized operation.
  • Technology Optimization: Provide feedback and suggestions to the technology team for improving the functionality of the control tower software, driver app, and MFC inventory systems based on your operational experience.

Desired Candidate Profile

  • A bachelor s degree in Logistics, Supply Chain Management, Industrial Engineering, or a related business field is required.
  • 3-5 years of experience in logistics, supply chain operations, or dispatching role. Direct experience in e-commerce, last-mile delivery, or FMCG distribution is highly preferred.
  • Proficiency with logistics software is essential, particularly Transportation Management Systems (TMS), Warehouse Management Systems (WMS), or similar control tower platforms.
  • Strong competency in Microsoft Excel for data analysis and reporting. Experience with data visualization tools like Tableau or Power.
  • Excellent problem-solving skills with the ability to analyze data and make quick, informed decisions under pressure.
  • Fluent in both Arabic and English, with outstanding verbal and written communication skills.
  • Thrives in a dynamic, high-growth startup environment and can adapt to changing priorities.
  • Solid understanding of the Egyptian logistics landscape, including major cities' traffic patterns and geography.

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Logistics
  • Supply Chain

Keywords

  • Supply Chain Control Tower Lead

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Arma-HSA

  • Silk Links/strong> (Logistics & Distribution) a sister company of Arma Group/strong>, proudly operating under the umbrella of HSA Group/strong> is looking for a Supply Chain Control Tower Led/strong> to join our growing team./li>
  • Job Summary/strong> /li>
  • The SC OPS Control Tower Lead, you will be the central nervous system of our B2B logistics network. You will monitor and direct the real-time flow of goods from our partner manufacturers and brands to our network of micro-fulfillment centers (MFCs) and ultimately to the thousands of retail shops we serve. Your mission is to leverage data and technology to ensure our promise of same-day or next-day delivery/strong> is met with unparalleled efficiency and accuracy. You will be instrumental in making our mobile ordering platform a seamless, reliable experience for every retailer in our ecosystem./li>

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