Support Engineer

Arab Solutions

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues
• Diagnose, troubleshoot, and resolve IT incidents in a timely manner
• Manage and track support tickets through the ticketing system
• Install, configure, and maintain systems, applications, and devices
• Collaborate with internal teams to resolve complex technical issues
• Perform system monitoring and ensure high availability of services
• Document issues, solutions, and standard operating procedures
• Support system upgrades, patches, and maintenance activities
• Ensure compliance with IT policies and security standards

Required Skills & Qualifications

• 3 5 years of experience in IT Support / Technical Support roles
• Strong knowledge of:
  
  • Windows / Linux operating systems
  • Networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
  • Active Directory and user management
• Experience with ticketing tools (e.g., ServiceNow, Jira, or similar)
• Good understanding of hardware and software troubleshooting
• Excellent communication skills in Arabic (mandatory) and basic English
• Strong analytical and problem-solving abilities

Preferred Qualifications

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certifications)
• Experience in enterprise or managed service environments
• Knowledge of ITIL processes