Support Engineer( L1) Elcome International LLC

Employer Active

Posted 46 min ago

Experience

1 - 2 Years

Job Location

Remote (Company based out of Dubai - United Arab Emirates (UAE))

Education

Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication)

Nationality

Any Nationality

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Monitor vessel connectivity and network performance through NOC monitoring tools.
  • Perform basic troubleshooting for Starlink terminals, onboard network equipment, and related services.
  • Identify connectivity issues such as outages, performance degradation, and hardware-related alarms.
  • Escalate unresolved issues to L2/L3 teams following the escalation matrix.
  • Log, track, and manage support tickets in the ticketing system.
  • Ensure timely response and resolution of customer incidents within SLA.
  • Perform initial diagnostics based on standard operating procedures (SOPs).
  • Provide first-line support to customers via email, phone, and ticketing tools.
  • Assist ship crew with basic firewall checks, modem and router verifications, and configuration confirmations.
  • Assist with preparing daily/weekly NOC reports.
  • Support the provisioning, activation, and deactivation process for Starlink services.
  • Coordinate with logistics or operations teams when hardware replacement or dispatch is required.
  • Carry out basic pre-configuration tasks for Starlink equipment as per SOPs.
  • Provide remote support during equipment installation or replacement onboard vessels.

Desired Candidate Profile

Educational Requirements

  • Diploma / Bachelor's degree in IT, Networking, or related field.
  • CCNA or CCNP certification is a plus.

Technical Skills

  • Good experience in networking fundamentals (IP addressing, DHCP, DNS, routing, NAT, Wi-Fi).
  • Familiarity with network devices such as Firewalls,routers, switches, modems, and access points.
  • Ability to perform basic diagnostics and follow standard troubleshooting procedures.
  • Experience with NOC monitoring tools or network dashboards (preferred).
  • Basic understanding of ticketing tools such as Zendesk, Freshdesk, or similar.
  • Ability to understand and follow SOPs for configuration, activation, and provisioning tasks.
  • Strong verbal and written communication skills in English.
  • Ability to handle tasks efficiently in a 24/7 shift-based environment.
  • Strong problem-solving skills with ability to escalate issues appropriately.
  • Ability to multitask and manage time effectively in high-pressure situations.

Experience

  • 0–2 years of experience in NOC operations, IT support, or network technical support.
  • Experience in maritime connectivity or satellite internet support is a plus, but not mandatory

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • IT Support
  • Networking
  • Cisco
  • Starlink Support
  • NOC Engineer
  • CCNP
  • CCNA
  • CCNA Certified

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Elcome International LLC

Elcome, founded in 1970, is one of the largest marine technology system integrators in the world. With offices from North America to Southeast Asia, Elcome is firmly positioned to provide world-class support for your fleet. We are one of the world’s leading marine electronics service companies and the authorized service partner for more than 60 leading marine original equipment manufacturers (OEM).

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Mr. Vinod - HRM

Dubai Investments Park Sharjah U.A.E, Dubai, United Arab Emirates (UAE)