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Experience
1 - 2 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Female
Benefits
Annual Air Ticket, Medical Insurance
Vacancy
4 Vacancies
Job Description
Roles & Responsibilities
Job Summary: We are seeking a Support Engineer to join our team in Dubai to provide first-level technical support to global customers for Starlink’s satellite internet services. The role involves assisting customers through HelpDesk, chat, and voice support, addressing issues related to networking, computer systems, and software applications. The ideal candidate should be customer-focused and capable of troubleshooting efficiently under pressure.
Key Responsibilities:
•Troubleshoot, diagnose, and resolve issues related to networking, computer systems, and software applications.
•Provide customer support and technical assistance via HelpDesk, Chat, and Voice Line.
•Document and report technical issues and resolutions in a clear and concise manner.
•Support on billing related issues.
•Collaborate with other technical support specialists and departments to ensure customer issues are resolved promptly.
•Follow standard operating procedures and guidelines for technical support.
•Participate in training sessions and stay current with industry trends and technological advancements.
•Ensure high levels of customer satisfaction through excellent service delivery.
Desired Candidate Profile
•Bachelor’s degree in Computer Science, Information Technology, or a related field.
•1–2 years of experience in a technical support role.
•Strong understanding of networking concepts and computer systems.
•Excellent communication and interpersonal skills.
•Customer-oriented with a problem-solving attitude.
•Willingness to work in shifts, including weekends or holidays if required.
Employment Type
- Full Time
Department / Functional Area
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Elcome International LLC
Elcome, founded in 1970, is one of the largest marine technology system integrators in the world. With offices from North America to Southeast Asia, Elcome is firmly positioned to provide world-class support for your fleet. We are one of the world’s leading marine electronics service companies and the authorized service partner for more than 60 leading marine original equipment manufacturers (OEM).
Read MoreMr. Vinod - HRM
Dubai Investments Park Sharjah U.A.E, Dubai, United Arab Emirates (UAE)
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